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Lasoo

Lasoo

www.lasoo.com.au
What is your customer experience with Lasoo?

Lasoo Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Lasoo has a 2.8 star rating from 6 reviews; consumer sentiment is mostly neutral with mixed positive and negative comments.

Key Takeaways for Future Customers

  • Check Lasoo reviews before purchasing and expect mixed experiences.
  • Be cautious about billing and refunds; verify order confirmations.
  • Prepare for slow or unresponsive customer service when tracking or returns are needed.

Negative Feedback / Risk Areas

  • Frequent customer complaints about no response and long hold times.
  • Reports of damaged deliveries and poor product quality.
  • Refunds and order cancellations are often unresolved.

Positive Feedback

Some customers report fast delivery, good value on select items, and satisfactory product quality.

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Media from reviews

Lasoo - 88raeef@***.com
Lasoo - 88raeef@***.com - Image 2
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Show reviews that mention
order refund item communication goods full refund returns phone answering bed
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Oa L
map-marker Sydney, New South Wales

Order

I have been charged for my order but I haven't got order confirmation . What's happening . Please contact me I tried calling

Preferred solution: My Oder confirmation have been charge already

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Dorismar Cca
map-marker Perth, Western Australia

On hold too long.

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I rang twice and was left on hold for more than 10 minutes each time.

I wanted to purchase a product and the site wougood luckldn't ket me select payment method.

Way too hard to deal with.

User's recommendation: Good luck.

View full review
Mirella J Wyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Melbourne, Victoria

Cannot get a reply to refund reqyest

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AI Highlights
  • 2 linen-covered chairs are synthetic with loose stitching.
  • Refund details weren't provided after I requested them.
  • I spent 45 minutes on the phone.
Original review updated Jan 14, 2026

Bought 2 "linen" covered chairs which are in reality cheap synthetic crap sewn together with loose stitching.

Requested refund details - they dont provide them.

Called them - i am for 45 min on the phone.

No way to solve this and they deliberately avoid resolving this.

Do not buy anything from them - misrepresenting goods and then avoiding refund requests...

Loss:
$259
Pros:
  • Glittery false adverrtising
Cons:
  • Cheap crap and no customer service

Preferred solution: Full refund

User's recommendation: Dont buy anything from them

View full review
Raeef K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

88raeef@***.com

Lasoo - 88raeef@***.com
Lasoo - 88raeef@***.com - Image 2

Hello, I purchased four bar stools last week, but upon opening them, two have some dents. Could you please contact us at 045214****?

Preferred solution: Price reduction

View full review
Ryne Mlc
map-marker Melbourne, Victoria

Contacting customer service very stressful.

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AI Highlights
  • Item packed in 2 clearly marked boxes sent separately; online chat with the shipping company showed a tracking number that didn't match system.

Our item packed in 2 boxes clearly marked. Sent separately which caused some concern and much stress especially when you can only deal with the shipping company in an online chat and they tell you the tracking number doesn't match their system when it was from their notice of delivery.

Very frustrating!

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Anonymous
map-marker Sydney, New South Wales

Not received goods paid for

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Ordered pier cardin bag on 8/1 and was notified it was on its way. Australia post notified it was ready to deliver but then received notice that order has been cancelled.

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Anonymous
map-marker Sydney, New South Wales

Very disappointed with my cabinet too many pieces very confusing to assemble if I could I want a refund not happy at all with this product

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Very disappointed with the cabinet I ordered too confusing to assemble lots of spare parts if I could I want a refund I will never order anything from this company again not happy.

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Dona Cgp
map-marker Adelaide, South Australia

Broken sink

Purchased a granite sink came crumbly and broken in half now I have a huge box and installation had to b3 cancelled. Still no word

View full review
Kristine Ceg
map-marker Ballarat, Victoria County

Cancel orders and get full refund

AI Highlights
  • Ordered two cases of wine for Christmas on 07/12/2025 and 08/12/2025; no updates.
  • The user wants cancellation and a full refund from Lasoo.

I ordered two cases of wine for Christmas gift on 07/12/2025 and 08/12/2025, so far neither deliver nor information from Lasoo and the retailers.

Im very disappointed with Lasoo and want to cantthe orders and get full refund from Lasoo.

User's recommendation: Not atvall

View full review
Resolved
Karen B Muc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Order

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Not good communication they dont tell you much and l still cant track my order so l dont think I will order thing again

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Reid K Cpp

My order is damaged and unusable

my ute toolbox with drawers has been so badly damaged in transport it is unusable. the drawers are bent and don't open. the toolbox has squash marks on the end like it has been dropped from a height.

Loss:
$955
Pros:
  • Sell lots of stuff
Cons:
  • Damaged in delivery

Preferred solution: Full refund

User's recommendation: don’t expect good quality my toolbox has been dropped of a forklift or something

View full review
Resolved
Trig Bun

Resolved: Side board of bed damaged

Updated by user Aug 01, 2025

Company fixed the issue and I have been provided with product replacement. Plus refund.

But I spent 1 hour on the phone calling the company and got no answer. That's what posed me off more than anything.

Emailed and Job was very understanding and contacted me through the process. Very good customer service in the end.

Updated by user Jul 18, 2025

Damaged to my purchase. Screws to long and no Andrew's when I phoned

Original review Jul 17, 2025

I have waited on the phone now for 1hour 2 minutes without someone answering. I find that disgusting.

I am told you will be with me shortly. If your not going answer have the to say so

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Carmelita G Yxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

I cannot contact the company about my purchase. This is not good enough. I will make a complaint to the ombudsman.

Loss:
$116

Preferred solution: Deliver product or service ordered

View full review

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Anonymous
map-marker Brisbane, Queensland

Returns

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I sent a item back and still haven't got my refund . They don't answer, don't reply, zero communication. NOT HAPPY

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Carolynn Pul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Even left a message and email nobody bother to return the call or email reply,first time user very poor experience

Better service,quick response,this is the time of competition. Lot of companies selling the same product.

I thought this is local company provide better service. Otherwise Alibaba was cheaper!!!

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Anonymous
map-marker Sydney, New South Wales

Order #136570 which I order the wrong item. Please call me urgently to discuss the item I am after

I ordered the wrong item yesterday 23/2/25 which is Order # 136570 and want to pay extra for the LiVSIP Outdoor 4 piece Wicker Sofa Chair Set Table Dining Lounge Set. Please call me to talk.

User's recommendation: Need more contact

View full review

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